At Vendor Compare Pty Ltd ABN 83 616 471 768 trading as PropTechLabs, we are committed to protecting your personal information. This privacy policy outlines important information for your use of our Platform and Service (as defined in our Terms).
By accessing and using our Platform, you acknowledge that you have read and understood this privacy policy. If you have any concerns about this privacy policy, you should not access or use this website or app (as applicable) or our service.

Personal information

1.1 Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Collection of personal information

2.1 We collect personal information for the purpose of conducting our business as a real estate agent and allied service provider marketplace, including where you have provided information to us by: registering or subscribing to our Platform for customers, placing an order through us for agents and other service providers, providing your information to us, including by providing GPS data providing your account details and contacting us.

2.2 The personal information that we collect may include: your name, date of birth (for identification purposes) and contact details including phone number, email address, residential address or mailing address; your payment details, for customers, or your account details for receipt of payments, for agents or service providers; and any other personal information collected in the course of completing a transaction.

2.3 We also collect information about the way our customers use our service. This includes information about: service usage, responses to offers or promotions made by us or our affiliates , inquiries and complaints.

2.4 If, in any case, you provide personal information of third parties to us, you must inform the third party about our privacy policy and your provision of their personal information to us. This may include, for agents and service providers, where you provide information about employees or the individual contact on a business account.

2.5 Our Platform may contain links to third party websites. They may have their own privacy policies and we are not responsible for their treatment of your personal information.

2.6 Location data may be collected and used in accordance with this privacy policy from The B+A Property Manager, B+A Trade, B+A Tenant and B+A Owner mobile applications.

Use of personal information

3.1 We collect, hold and use your personal information to sell and promote our goods and services to you, to improve the range of our offerings, maintain and develop our business systems and to assist in responding to your feedback or enquiries. We also collect, hold and use your personal information to manage and administer the products and services we provide.

3.2 We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information to service providers who assist us in our day-to-day business operations.

3.3 We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or permitted or required by law.

3.4 From time to time our Platform may generate automated emails to users, or users may message each other through the Platform. Messages sent by or through the Platform are treated as part of the Platform for the purposes of this Privacy Policy and our Terms. You may at any time opt-out of receiving marketing material by contacting us or by following the unsubscribe instructions on any marketing communication you receive from us. You accept that on receipt of your instructions to opt-out of receiving marketing material, removal from any marketing distribution lists may take several business days following the date of your request.

3.5 Your personal information may be provided to third parties that provide services to us, including companies providing services relating to our Platform, delivery of email to you, payment gateway, logistics and technology support, wholesale suppliers, information storage suppliers, and technicians who assist us with resolving faults. This may require providing your information to third parties located, and storing your information, outside Australia.

3.6 When no longer required by us, unless required by law to retain it, reasonable steps will be taken by us to destroy or de-identify your personal information in a secure manner.

3.7 If you do not provide your personal information to us, we may be unable to provide our Service to you, or to deal with you if you are or represent a service provider or other business.

3.8 We will take all reasonable steps to protect your personal information, and you will be able to access the part of your personal information that is held on the Platform at any time (subject to service outages) to keep it updated.

3.9 Although we try to create a secure environment by limiting access to the Platform and our systems to legitimate users, we cannot guarantee that unauthorised parties will not gain access. To the extent permitted by law, we exclude any liability arising from any unauthorised access to your personal information.

Accessing your personal information

4.1 You have a right to access and/or correct your personal information, subject to exceptions allowed by law. If you would like to do so, you may do so in writing by contacting us at support@proptechlabs.com. We reserve the right to charge a reasonable fee for searching for, and providing access to, your information on a per-request basis. We may require reasonable proof of your identity before providing access to, or correcting, information.

Cookies and data

5.1 In order to improve your experience on our Platform and for the purposes of marketing and remarketing our services on other websites you may visit, we may use cookies or similar functionality. Third party vendors, including Google, show our marketing material on websites across the Internet, and use cookies to serve ads to you based on your past visits to our Platform. You can opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page. You may disable the use of cookies via your internet browser’s settings, but this may remove some functionality within our Platform.

5.2 Our Platform uses Google Analytics, a website service that enables the tracking of user analytics including but not limited to browser information, operating system information, pages viewed while browsing the Platform, website session times and referring website addresses, and enables us to help understand website traffic and usage. Information about you regarding your web usage behaviour is held by Google and is subject to its privacy policy which can be viewed here: https://policies.google.com/privacy. Information about privacy issues relating to Google Analytics can be found here: https://policies.google.com/privacy

5.3 We may also use the Google Ads service to enable remarketing services, and Google UserID, demographic and interest reports. Information about you regarding your web usage behaviour is held by Google. Information from Google’s UserID service may be connected to other data that we hold about you.

5.3 Our Platform may also use Facebook pixels for conversion tracking and custom audiences, in accordance with Facebook’s terms which can be viewed here https://www.facebook.com/policy.php

Changes to this privacy policy

6.1 To keep this information current and accurate, we reserve the right to make amendments to this privacy policy at any time. Changes to the privacy policy will be notified by the publication of an updated version on the Website. Your continued access to the Platform following an update to the privacy policy represents your consent to these changes.

Contact details

7.1 If you have any enquiries about this privacy policy, contact us at Privacy Officer – support@proptechlabs.com

7.2 In this privacy policy, “we”, “us” or “our” means Vendor Compare Pty Ltd ABN 83 616 471 768 trading as PropTechLabs.